Your enquiry.
Your information.
This page explains how information sent through the JOYDE GLOBAL tea site is used for a sourcing conversation.
Contact
For questions about information you send to this site, contact sales@joydeglobal.com.
Information we receive
When you use the enquiry form or email us, we receive the contact details and sourcing requirements you provide. The website may also record basic technical information needed to operate and protect the service.
How we use it
We use your information to review your request, communicate with you and maintain a record of the conversation. Enquiry records are stored in our content management system; copies of enquiry details and later correspondence may be stored in our enterprise mailbox. Our team members responsible for the enquiry can access it. We do not use a sourcing enquiry as permission to send unrelated marketing.
How long we keep it
We keep enquiry information while the request or a resulting business relationship is active, and for any additional period needed for applicable business record obligations. You can ask us to review or delete an enquiry that is no longer needed.
Your choices
Email us to request access to, correction of or deletion of your enquiry information. Some requests may be limited by applicable record-keeping duties. Please avoid sending confidential technical files until we have agreed on a suitable exchange method.
Last updated: 1 October 2026.